For some unknown reason the 365online account seems to hate you when you hit the enter button instead of clicking on Enter and refuse you a login and claim you entered your details wrong. Needless to say I was trying to login at a late hour and I was tired tried several times before I remembered the fact you have to click enter.
Then I was presented with a error page saying call them. So I just did and who knew for “added security” I have to actually give them my full bank account number instead of my 365online login id. So not having any statements to hand they transferred me to my branch to get that account number.
Then I asked for my account number and had to provide my ATM number and several security questions. Then they gave me my account number and I called back 365online with this number and told me that my account was blocked since I entered my pin in wrong three times! Shock horror! And they now have to send me out a new pin instead of just unblocking my old one and before they could do that, I’d have to answer some security questions (of which some overlapped) and then call them back to confirm my new pin before I can login again. Does anyone else consider this to be a little excessive or am I just getting cranky with old age.
And I’m heading off to the Microsoft Vista launch thing for the B seminar so maybe I’ll see you there!
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